Goods4Causes Return & Refund Policy

Goods4Causes has a 30-day return policy, which means you have 30 days after receiving your item to request a return. Refunds are approved after the returned item has been received and inspected in accordance with this policy.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging. For damaged, defective, or misrepresented goods, statutory consumer rights and regulations apply. You will need the receipt or proof of purchase for any return. 

To start a return, you can contact us at goods4causes@gmail.com  and provide your order number and reason for the return. If you are requesting a return for damaged, defective or incorrect items, please supply pictures clearly displaying those details as well as the item in its original packaging with your request. Please note that returns will need to be sent to the following address:

• 1585 Markham Road, Unit 213, Scarborough, ON M1B 2W1

If your return is approved, we will send you a return shipping label, as well as instructions on how to send your package. Return shipping costs may be pre-paid by G4C in the case of defective, incorrect or misdescribed items. A customer will be responsible for return shipping costs in cases outside of these reasons, such as changing their mind on the purchase or purchasing an incorrect size. A return package tracking number must be supplied to G4C within 10 business days of you receiving the return shipping label. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at goods4causes@gmail.com.

Damages and issues

Please inspect your order upon receipt  and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue. Damages should be reported within 72 hours wherever possible after receiving the item. Reports submitted after this will be assessed on the circumstances and applicable consumer rights. 

Exceptions / non-returnable items

Certain types of items are not eligible for return, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards or sale items, except where required by applicable law and where defective, incorrect or misdescribed items have been received by the customer.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item in accordance with this policy and place a separate order once the return has been approved. 

Refunds

We will notify you once we’ve received and inspected your return, and confirm whether the refund receives final approval or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If for any reason it is not approved (such as providing false or misleading information during the return request), the item may be mailed back to you without a refund and only with your pre-payment of further shipping costs. If more than 10 business days have passed since we’ve approved your refund, please contact us at goods4causes@gmail.com.